Measure

Definition

In the context of knowledge management, the determination of the success and progress of a KM programme

Description

In order to determine if a programme is working, it is always best to determine how to measure its success and progress. Based on the business case, the measurable outcome and feedback on use of captured knowledge should be established. A baseline should be taken at the stage of making a decision regarding nuclear programme and then update it periodically. Example measurements include number of times the knowledge system is used, additions, extractions, and searches; improvements in efficiency and responsiveness in key areas, and customer satisfaction.

Related articles

Performance indicator, Knowledge management performance model, Performance measure

Synonyms

Metric, Key Performance Indicator (KPI), Key Success Factor (KSF)