Organizational learning

Definition

The ability of an organization to gain knowledge from experience through experimentation, observation, analysis and a willingness to examine both successes and failures, and to then use that knowledge to do things differently

Description

Organizational learning in big, structured organizations is often based on formalized mechanisms to report, capture, assess, and correct organizational failures or short-comings. These mechanisms are often referred to as corrective actions processes. Typically the focus is put on identifying root causes and implementing corrective actions if not for the particular case of a failure occurred, then at least for all upcoming similar cases.