Process oriented knowledge management
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Definition
Process oriented knowledge management is An approach to knowledge management that is designed to provide employees with task-related knowledge in the organization's business processes
Summary
Process-oriented knowledge management (POKM) focuses on organizational processes. At the heart of the process-oriented knowledge management is a workflow management subsystem that captures knowledge in context as it is created and presents knowledge to the user at the right step of the process. Its repository contains not only information created and manipulated in the process, but also that of the process itself in the form of process designs, case histories and lessons learned from past experiences.
Description
Benefits of process oriented knowledge
Efficiency, Effectiveness, Safety, Productivity, Measurement, Quality, Cost effectiveness
Challenges that POKM addresses
Ageing workforce, Equipment challenges, New technology, Plant modifications,
The origins of ‘Knowledge management’ can be traced back to the early 1990s. Business methods were popularized in the mid 1990s by The American Productivity and Quality Centre and methods spread from there to the global business community in general. Within the energy sector, deregulation within the USA caused more attention to being placed on having utilities being operated as business enterprises with an increased attention being placed on process management, activity-based costing, benchmarking and communities of practice between 1995 and 2004. In this way many elements of what was originally known as ‘Benchmarking and performance improvement’ came to be more properly understood as ‘Knowledge management’ by 2002. In fact, the IAEA Nuclear Knowledge Management Programme was originally formulated based on work done in human resources benchmarking in such best practices as workforce planning and knowledge retention.
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