Competency loss risk assessment
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Contents
Definition
Competency loss risk assessment is A process to evaluate the risk of loosing competency in an organisation Source: [[]]
Summary
One paragraph.
Description
The current section will consider the impact of knowledge loss on the organization and the resulting impact on organizational competency, in other words, the ability to function safely and efficiently.
Section 4 provides methodology and tools to address specific knowledge loss associated with individual experts nearing retirement or employees transferring, receiving promotions or leaving the organization (or industry) for other reasons.
Competence loss risk assessment (CLRA) can be easily implemented for the organizations with well-defined process and HR structure. This approach shows management links between business goals of the organization, processes, sub-processes, competences needs and available human resources.
Competence loss risk assessment shown in Figure 5 is a five step process:
Step 1 — Competences mapping; Step 2 — Competences matrix development; Step 3 — Competence loss risk assessment; Step 4 — Actions implementation. Step 5 – Results evaluation
Step 1 — Competences mapping
Step 2 — Competences matrix development
Step 3 — Risk assessment
Nuclear organizations managers provide assessment of future competency gaps due to changes in organizational structure, personnel rotation, ageing and retirement. Analysis result is the same matrix but focusing on future impacts on organizational competences. At the same time managers can define key experts in the different fields, which are close to retirement or leaving organization and can propose experts for corrective actions on tacit knowledge identification, transfer and preservation or in another words put expert to a low-level analysis called KLRM which is described in chapter 4.
Step 4 — Action
Step 5 — Process efficiency evaluation
The process evaluation highlights the areas of inefficiency. Decomposition of KLRM complex procedures into its component parts helps to highlight the weak areas and identifies the opportunities for improvement. .The efficiency evaluation should be focused on:
- Plan for periodical review (periodically/annually);
- KPIs/metrics set up, e.g.:
- number of experience reports
- quality of experience reports (scale 1-5)
- number of interviews (debriefings)
- ratio of experts at risk and experts evaluated (interviewed)
- number of on-the-job trainings / succession plans
- number of experts at risk (high risk of loss)
- number of knowledge at risk (high risk of loss)
- number of knowledge transfers into the training materials / technical documentation
- number of KM portal / database visits
- The crieteria for corrective action can be, for example less than 70% of the plan fulfilment
- Process self-assessment revision (periodically / annually);
- Periodic updating of KLRM internal policy documents and relevant procedures;
- Periodic updating of KLRM templates, forms and questionnaires’;
Source: Practical Approaches to Risk Management of Knowledge Loss in Nuclear Organizations
References
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