Business process
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Definition
Business process is A managed process that produces business related outcomes Source: ISO 9000:2005 Quality management systems — Fundamentals and vocabulary
Summary
One paragraph.
Description
The processes of the management system that are needed to achieve the goals, provide the means to meet all requirements and deliver the products/services of the organization shall be identified, and their development shall be planned, implemented, assessed and continually improved. Some organizations have found it beneficial to structure their processes as follows:
— Core processes, the output of which is critical to the success of the facility or activity;
— Supporting processes, which provide the infrastructure necessary for the core processes (e.g. procurement, training, etc);
— Management processes, which ensure the operation of the entire management system.
The sequence and interactions of the management system processes shall be determined and processes shall be documented to the appropriate extent. To document processes different methods could be used, such as graphical representations, written instructions, checklists, flow charts, methods using visual media and electronic methods.
References
[1] GSR-3
