Knowledge management objective
Contents
Definition
A specific improvement in an organization that can be achieved with the use of effective knowledge management
Purpose & benefits
Description
To determine and/or understand the knowledge management objective(s) is is first important to to understand the business objectives. This means understanding the issues that the business is trying to resolve. For example, is the business trying to increase sales, is it trying to improve marketing campaign results, is it trying to improve communication or is there a collaboration problem that needs to be corrected? Just what is the problem that is being addressed and how does it align with the overall organisational strategy? Understanding the objective(s) underpins not only the selection of the right kind of KM activities and technology but the determination of success criteria and performance management metrics for the KM initiative.
