Exit interview
Contents
Definition
A survey that is conducted with an employee who is about to leave an organization
Purpose and benefit
The purpose of the exit interview is twofold: on the one hand the organization wishes to get some information about why the employee decided to leave; on the other hand it is also used to collect the explicit knowledge of the employee, for knowledge retention purposes. Although this is not the best way of capturing the implicit or tacit knowledge of the leaving employee, but it can deliver indications that there are important implicit or tacit knowledge that should be captured by more suitable methods. Exit interviews are one of the best ways to get honest feedback from the employees. An organization can use the information gained from an exit interview to assess what should be improved, changed, or remain intact. This way it can reduce the employee turnover, and in some cases can also shorten the recruiting and hiring process.
Description
The information from each exit interview is used to provide feedback on why employees are leaving, what they liked about their employment and what areas of the organization need improvement. Exit interviews are used as part of knowledge harvesting to glean knowledge from the departing employee so that it is retained within the organization.
Variations
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Implementation guidance
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Success factors
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Common pitfalls
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