Observation
Definition
Observation is a means of knowledge capture whereby an expert is observed performing a task and subsequently questioned.
Summary
One paragaph summary which summarises the main ideas of the article.
Description 1
Observational techniques are another valuable means of capturing tacit knowledge. These techniques are particularly useful when trying to capture special skills (e.g. calibration techniques, equipment set-up and operation, specialist welding etc.). Simply observing and making notes as the expert performs their daily activities can be useful, although this is a timeconsuming process. Videotaping task performance can also be helpful, especially if combined with interviewing and other techniques. In general, simple observation techniques are rarely used, as they are an inefficient means of capturing the required knowledge.
Source:
Knowledge Management for Nuclear Research and Development Organizations
Description 2
- It is a process which involves observing, recording, and interpreting the expert's problem-solving process while it takes place;
- The knowledge developer does more listening than talking; avoids giving advice and usually does not pass his/her own judgment on what is being observed, even if it seems incorrect; and most of all, does not argue with the expert while the expert is performing the task;
- Compared to the process of interviewing, on-site observation brings the knowledge developer closer to the actual steps, techniques, and procedures used by the expert;
- One disadvantage is that sometimes experts do not like the idea of being observed.
- The reaction of other people (in the observation setting) can also be a problem causing distraction;
- Another disadvantage is the accuracy/completeness of the captured knowledge.
Source: National approaches and strategies for Nuclear Knowledge Management
