Process mapping
Contents
Definition
Process mapping is The process of organizing and representing knowledge using process maps.
Summary
One paragraph.
Description
Overview
Process mapping is one of tools to be used for documenting the processes of an organisation and the knowledge embedded in them. Documenting the processes is one of the requirements for a management system [2]. Process mapping may also be used as a tool for continuous improvement [3].
Process mapping
The main purpose of process mapping is to assist organizations in becoming more efficient [1]. A clear process map helps an organisation to understand its own work better and enables auditing processes e.g. by the regulatory body.
Process mapping includes defining what an organization does, who is responsible, how the process should be completed, process measurements and definition of a successful completion of the processd. [1]
Process mapping should describe the inputs and outputs, requirements of the process, the sequence and interactions of the processes and the process measurements [2].
Process mapping takes a specific objective and helps to measure and compare that objective alongside the entire organization's objectives to make sure that all processes are aligned with the company's values and capabilities. [1]
Process maps can be constructed directly with experts to help model process knowledge. As with concept mapping, the input for process models can be generated via interviews with experts. Alternatively group techniques can be used to help provide the basis for the process model.
References
[1] Wikipedia http://en.wikipedia.org/wiki/Business_process_mapping
[2] IAEA, Safety Requirements, GS-R-3, http://www-pub.iaea.org/MTCD/publications/PDF/Pub1252_web.pdf
[3] IAEA, Management of continual improvement for facilities and activities: A structured approach, http://www-pub.iaea.org/MTCD/publications/PDF/te_1491_web.pdf
