Process mapping
Definition
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Summary
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Description 1
Processes are characterized by stages, actions or events, with each stage having inputs and outputs. Much tacit knowledge in the heads of experts is process knowledge and this is often gained from many years of experience working in an R&D environment. An example of process knowledge in an R&D context includes knowledge related to:
- Establishing and prioritizing the need for research;
- Methodologies in designing and operating experiments or tests;
- Specialist calibration activities;
- Logical deduction, such as root cause analysis.
Process knowledge is often found in narrative procedures but is usually better represented and understood by the construction of process maps or models. These can take many forms and are often found in support of business processes (see Fig. 3).
Process maps can be constructed directly with experts to help model process knowledge. As with concept maps, the input for process models can be generated via interviews with experts. Alternatively group techniques can be used to help provide the basis for the process model.
Source: Knowledge Management for Nuclear Research and Development Organizations
