Knowledge map
Contents
Definition
Knowledge map is A map of a selected knowledge domain.
Summary
Knowledge map is a tool which presents a selected knowledge domain and the connections within it in a graphical form. Knowledge maps can take several forms, e.g. concept map or process map. They can also be produced for different purposes including a map of the knowledge of one person or a map of knowledge assets of a whole organisation.
Description
Overview
Knowledge map is a symbolic representation of a selected knowledge domain and the output of knowledge mapping. The form of knowledge maps may vary including concept maps and process maps. The components of knowledge maps usually include the so-called background which is the context where the map is produced, the elements of the maps and the relationships between the elements. The last of which is the essential feature of a knowledge map compared to other ways of documenting knowledge, e.g. lists. An example of a knowledge map is provided in Fig 1.
Types of knowledge maps
The literature review of Eppler [1] provides several possible categorisations for knowledge maps:
- Knowledge process: Knowledge maps can be used as tools for knowledge processes, e.g. identification, learning, sharing and storage.
- Knowledge domain: Knowledge map always concerns itself with a knowledge domain, e.g. strategy, maintenance, waste management.
- Content of the map: The elements of maps may be for example ideas, people (network map), documents, data, learning objectives
- Users: Some knowledge maps might be just for personal use and some for use of a whole organisation.
- Form of the map: The form of a knowledge map may e.g. a table, concept map, process map, hierarchical list.
- The way of producing the map: Maps may be produced automatically, by a group work, edited iteratively etc, see also Mapping
Benefits of knowledge maps
For nuclear organizations, there are several benefits of using knowledge maps, including
- Knowledge map can be used as a summary of the organozation's knowledge assets. It provides better overview and a more efficient and memorable representation and communication of knowledge assets.
- Knowledge maps may indicate the location of the knowledge assets in an organization, provide faster access, and improve finding the relevant knowledge. Often the amount of knowledge in an organization is over the limit for a person to handle. In addition to search engines, knowledge maps can be a good way of retrieving knowledge in a logical way.
- As knowledge maps include structure in form of links between the elements of the map, they halp in understanding the structure of knowledge assets.
- Judging the quality
- Understanding how to develop knowledge assets and evaluate the current status and maturity of knowledge management.
- Knowledge maps can also be used as a way of representing implicit knowledge.
- Help to discover tacit knowledge in an organization: With the overview picture of knowledge assets in an organization, it is more likely to discover tacit knowledge in certain fields. Behind the correlation of knowledge, there might be some experts and knowledge owners from whom tacit knowledge can be captured.
- Improve the self-learning ability in an organization and guide newcomers: Users(or employees) can learn new things by navigating in a knowledge map. Moreover, knowledge map is greatly helpful to newcomers and let them get into their roles quickly.
Producing a knowledge map
References
[1] Eppler M., A Process-Based Classification of Knowledge Maps and Application Examples, Knowledge and Process Management, Volume 15 Number 1 pp 59–71 (2008), http://lpis.csd.auth.gr/mtpx/km/material/knowledge%20maps.pdf
Other potentially useful literature=
[2] Ermine J.L., Boughzala I and Tounkara T., Critical Knowledge Map as a Decision Tool for Knowledge Transfer Actions, "Electronic Journal of Knowledge Management 4, 2 (2006) 129-140, http://hal.archives-ouvertes.fr/docs/00/47/03/87/PDF/10.1.1.85.873_1_.pdf
[3] Balaid, Zibarzani, Rozan, A Comprehensive Review of Knowledge Mapping Techniques, JOURNAL OF INFORMATION SYSTEMS RESEARCH AND INNOVATION, http://seminar.utmspace.edu.my/jisri/download/F1_FinalPublished/Pub9_Comprehensive_KnowledgeMapping_Techniques.pdf
