Difference between revisions of "Observation"
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Revision as of 10:58, 21 December 2015
Definition
a means of knowledge capture whereby an expert is observed performing a task and subsequently questioned.
Description
Observational techniques are a valuable means of capturing tacit knowledge. These techniques are particularly useful when trying to capture special skills (e.g. calibration techniques, equipment set-up and operation, specialist welding etc.). Simply observing and making notes as the expert performs their daily activities can be useful, although this is a timeconsuming process. Videotaping task performance can also be helpful, especially if combined with interviewing and other techniques. In general, simple observation techniques are rarely used, as they are an inefficient means of capturing the required knowledge.
