Difference between revisions of "Quality assurance"

Revision as of 14:13, 9 March 2016

Definition

A way of preventing mistakes or defects in manufactured products and avoiding problems when delivering solutions or services to customers ( http://en.wikipedia.org/wiki/Quality_assurance Wikipedia)

Description

A new clause has been added to ISO 9001:2015, as follows:

ISO 9001:2105, Clause 7.1.6. Knowledge

Determine the knowledge necessary for the operation of its processes and to achieve conformity of products and services.

This knowledge shall be maintained and made available to the extent necessary.

When addressing changing needs and trends, the organization shall consider its current knowledge and determine how to acquire or access any necessary additional knowledge and required updates.

NOTE 1: Organizational knowledge is knowledge specific to the organization; it is generally gained by experience. It is information that is used and shared to achieve the organization’s objectives.

NOTE 2: Organizational knowledge can be based on: a) Internal Sources (e.g., intellectual property, knowledge gained from experience, lessons learned from failures and successful projects, capturing and sharing undocumented knowledge and experience; the results of improvements in processes, products and services); b) External Sources (e.g., standards, academia, conferences, gathering knowledge from customers or external providers).

External links and references

1. Deming: System of Profound Knowledge
2. "There is a Relationship Between Systems Thinking and W. Edwards Deming’s Theory of Profound Knowledge." by Barbara Berry
3. ISO 9001 KM Revision