Difference between revisions of "Retention"

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==Definition==
 
==Definition==
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{{PAGENAME}} is {{ {{PAGENAME}} }}
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{{ {{PAGENAME}} }}
  
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== Summary==
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== Description ==
 
Knowledge retention relates to keeping [[Explicit knowledge | explicit]] and [[Tacit knowledge | tacit]] knowledge in the organization, usually on long term. Retaining tacit knowledge may focus on [[Capture | capturing]] tacit knowledge, usually a very difficult task, or trying to retain people with the requested knowledge in the organization. A re-hire program for retirees may yield significant benefits. Long-term storage of explicit knowledge requires robust and reliable devices to meet archiving requirements.
 
Knowledge retention relates to keeping [[Explicit knowledge | explicit]] and [[Tacit knowledge | tacit]] knowledge in the organization, usually on long term. Retaining tacit knowledge may focus on [[Capture | capturing]] tacit knowledge, usually a very difficult task, or trying to retain people with the requested knowledge in the organization. A re-hire program for retirees may yield significant benefits. Long-term storage of explicit knowledge requires robust and reliable devices to meet archiving requirements.
  
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{{PAGENAME}} belongs to [[:Category:Maintenance processes|maintenance processes]].
 
{{PAGENAME}} belongs to [[:Category:Maintenance processes|maintenance processes]].
  
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==Purpose==
 
==Purpose==
 
To keep knowledge in an organization.
 
To keep knowledge in an organization.
 +
 +
Knowledge retention relates to keeping [[Explicit knowledge | explicit]] and [[Tacit knowledge | tacit]]  knowledge in the organization, usually on long term.
  
 
==Sub-processes==
 
==Sub-processes==
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The sub-processes for this [[Knowledge process|process]] can be found in the [[:Category:{{PAGENAME}} processes]]
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There are no sub-processes for this knowledge process.
  
 
==Connection to other main categories==
 
==Connection to other main categories==
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To see how this [[Knowledge process|process]] is connected to KM challenges, benefits and tools, please refer to [[Portal:{{PAGENAME}}]].
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To see how this [[Knowledge process|process]] is connected to KM challenges, benefits and tools, please refer to [[Portal:Maintenance]].
  
 
==Contribution to the management system==
 
==Contribution to the management system==
 
===Recommendation===
 
===Recommendation===
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Use the organisation’s yellow pages, intranet, community directories and social networks to find internal and external people with knowledge relevant to the specific knowledge area(s).
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The efforts to retain tacit knowledge are usually closely connected with the identification of [[Critical knowledge | critical knowledge]] and the analysis of the risk of [[Knowledge loss | knowledge loss]]. The means of retaining tacit knowledge are twofold: if possible, the knowledge may be captured (see the [[Capture]]-article for a description of methods) and the resulting documents stored in an appropriate repository, and/or [[Transfer | transferred]]. This may go hand in hand with efforts to maintain people who have the requested knowledge in the organization. A good working environment as well as a reward and recognition system may persuade experts to remain in the organization. Strategies to re-engage retired experts, assigning them the task to transfer knowledge to younger staff, may yield significant benefits.
 +
 
 
===Table of business processes===
 
===Table of business processes===
 
This [[Knowledge process|knowledge process]] is embedded in the following [[Business process|business processes]] in the [[Integrated management system]]. Each process has a score commensurate with its relevance to this process.
 
This [[Knowledge process|knowledge process]] is embedded in the following [[Business process|business processes]] in the [[Integrated management system]]. Each process has a score commensurate with its relevance to this process.
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! Business process !! Impact
 
! Business process !! Impact
 
|-
 
|-
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||[[Configuration management]]|| High
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||[[Configuration management]]|| ?
 
|-
 
|-
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||[[Technical skill resources]]|| High
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||[[Technical skill resources]]|| ?
 
|-
 
|-
−
||[[Lessons learned]]||Low
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||[[Lessons learned]]||?
 
|-
 
|-
−
||[[Information technology]]|| High
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||[[Information technology]]|| ?
 
|-
 
|-
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||[[Operating experience]]|| High
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||[[Operating experience]]|| ?
 
|-
 
|-
−
||[[Peer review]]|| High
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||[[Peer review]]|| ?
 
|-
 
|-
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||[[Technology development]]|| Medium
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||[[Technology development]]|| ?
 
|}
 
|}
  
 
==Processes not in the management system==
 
==Processes not in the management system==
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Practices to find people include the deployment of organisational yellow pages, social intranets, community directories and the use of social networks. These reference internal and external people’s skills, knowledge, experience and expertise so that individuals with specific knowledge can be found quickly and easily. Where either experts or expertise are not maintained within the business, ready access to similarly constructed directories of alumni employees or experts in external organisations are utilised.
 
  
 
==KM tools==
 
==KM tools==
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For all the KM tools that help implement the knowledge process see [[:Category:{{PAGENAME}} process tools]]
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For all the KM tools that help implement the knowledge process see [[:Category:Maintenance process tools]]
  
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==Case studies==
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The IAEA’s International Nuclear Information System (INIS) [1] offers a very good example of data storage methods and tools.
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===Sellafield===
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In Sellafield, knowledge possessed by individuals can be inferred by:
+
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* previous employers, 
+
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* organisational roles or assignments, 
+
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* R2A2’s, 
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−
* areas of competence and
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* qualifications or 
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* membership or association with a reputable organisation/body.  
+
  
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Access to:
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=== Retaining explicit knowledge ===
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* role specific network maps reveals important contacts of experts and the  
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[[Document management system | Document management systems]] and [[Content management system | content management systems]] are widely used for storing information and documents. These repositories are efficient for handling a dynamically changing database, with frequent additions, changes, or deletions. For long-term storage however, robust and reliable devices are required for archiving purposes. Electronic or digital formats can be stored on hard discs, optical media (CD, DVD, etc.), streamers (magnetic tapes) and/or in a film library. These could be read-only or editable, full text or just abstracts. For information stored in [[Database|databases]], database design should consider ease of retrieval in the future using metadata, thesauri, taxonomies, ontology, etc. Integrated information systems provide interoperability of different knowledge formats, including text, data, drawings, videos, and/or 3-D models. The information can be classified by author, release number, date of production, subject and/or keywords. Computer aided metadata creation tools can also be used to create metadata automatically for knowledge resources. A combination of the following software/system tools can be used in the implementation of electronic or digital archives:
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* self-use of a common taxonomy facilitates finding both experts and areas of expertise.
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*Add-ons which provide archiving functionality for document and content management systems
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* Skills matrices help with succession planning, training and targeting knowledge diffusion.  
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*Commercial relational database management systems (RDBMS), such as ORACLE, MSSQL, SYBASE, etc.;
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* Standardised organisational structures and use of organograms further enable identifying knowledgeable colleagues.
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*Intranet technology;
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*Custom in-house RDBMS systems;
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*Open source RDBMS, such as MySQL.
  
 +
==Case studies==
 
==References==
 
==References==
−
 
 
==Related articles==
 
==Related articles==
−
[[Portal:{{PAGENAME}}]]
+
[[Portal:Maintenance]]
  
−
[[:Category:{{PAGENAME}} processes]]
+
[[:Category:Maintenance processes]]
  
 
[[Knowledge process (disambiguation)]]
 
[[Knowledge process (disambiguation)]]
  
−
[[:Category:{{PAGENAME}} process tools]]
+
[[:Category:Maintenance process tools]]
  
 
[[Category:Knowledge processes]]
 
[[Category:Knowledge processes]]
−
[[Category:{{PAGENAME}} processes]]
+
[[Category:Maintenance processes]]
−
 
+
−
 
+
−
== Description==
+
−
Knowledge retention relates to keeping [[Explicit knowledge | explicit]] and [[Tacit knowledge | tacit]]  knowledge in the organization, usually on long term.
+
−
 
+
−
=== Retaining tacit knowledge ===
+
−
The efforts to retain tacit knowledge are usually closely connected with the identification of [[Critical knowledge | critical knowledge]] and the analysis of the risk of [[Knowledge loss | knowledge loss]]. The means of retaining tacit knowledge are twofold: if possible, the knowledge may be captured (see the [[Capture]]-article for a description of methods) and the resulting documents stored in an appropriate repository, and/or [[Transfer | transferred]]. This may go hand in hand with efforts to maintain people who have the requested knowledge in the organization. A good working environment as well as a reward and recognition system may persuade experts to remain in the organization. Strategies to re-engage retired experts, assigning them the task to transfer knowledge to younger staff, may yield significant benefits.
+
−
 
+
−
=== Retaining explicit knowledge ===
+
−
[[Document management system | Document management systems]] and [[Content management system | content management systems]] are widely used for storing information and documents. These repositories are efficient for handling a dynamically changing database, with frequent additions, changes, or deletions. For long-term storage however, robust and reliable devices are required for archiving purposes. Electronic or digital formats can be stored on hard discs, optical media (CD, DVD, etc.), streamers (magnetic tapes) and/or in a film library. These could be read-only or editable, full text or just abstracts. For information stored in [[Database|databases]], database design should consider ease of retrieval in the future using metadata, thesauri, taxonomies, ontology, etc. Integrated information systems provide interoperability of different knowledge formats, including text, data, drawings, videos, and/or 3-D models. The information can be classified by author, release number, date of production, subject and/or keywords. Computer aided metadata creation tools can also be used to create metadata automatically for knowledge resources. A combination of the following software/system tools can be used in the implementation of electronic or digital archives:
+
−
*Add-ons which provide archiving functionality for document and content management systems
+
−
*Commercial relational database management systems (RDBMS), such as ORACLE, MSSQL, SYBASE, etc.;
+
−
*Intranet technology;
+
−
*Custom in-house RDBMS systems;
+
−
*Open source RDBMS, such as MySQL.
+
−
 
+
−
===Example===
+
−
The IAEA’s International Nuclear Information System (INIS) [1] offers a very good example of data storage methods and tools.
+
  
 
== References ==
 
== References ==
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[2] INTERNATIONAL ATOMIC ENERGY AGENCY, Comparative Analysis of Methods and Tools for Nuclear Knowledge Preservation, Nuclear Energy Series No. NG-T-6.7 STI/PUB/1494, 2011
 
[2] INTERNATIONAL ATOMIC ENERGY AGENCY, Comparative Analysis of Methods and Tools for Nuclear Knowledge Preservation, Nuclear Energy Series No. NG-T-6.7 STI/PUB/1494, 2011
 +
-->
  
 
==Related articles==
 
==Related articles==
−
[[Retention plan]]
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[[Retention plan]], [[Capture]], [[Knowledge retention]], [[Ageing workforce]], [[Retention plan]]
  
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[[Employee self assesment knowledge retention process]]
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[[Category:Knowledge retention]]
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+
−
[[Storage]]
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−
 
+
−
[[Capture]]
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−
 
+
−
[[Capture tools]]
+
−
 
+
−
[[category:Knowledge processes]]
+
−
[[Category:Maintenance processes]]
+
−
[[category:Business processes]]
+

Latest revision as of 12:39, 21 December 2015


Definition

The process of keeping knowledge in an organization

Description

Knowledge retention relates to keeping explicit and tacit knowledge in the organization, usually on long term. Retaining tacit knowledge may focus on capturing tacit knowledge, usually a very difficult task, or trying to retain people with the requested knowledge in the organization. A re-hire program for retirees may yield significant benefits. Long-term storage of explicit knowledge requires robust and reliable devices to meet archiving requirements.


Related articles

Retention plan, Capture, Knowledge retention, Ageing workforce, Retention plan

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