Difference between revisions of "Knowledge process"

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==Definition==
 
==Definition==
{{PAGENAME}} is {{ {{PAGENAME}} }}
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{{ {{PAGENAME}} }}
[[File:Knowledge processes.png|230px|frameless|right|link=:Category:Knowledge processes]]
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== Summary==
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==Description==
A knowledge process is a [[Process|process]] that acts on or with [[Knowledge|knowledge]], either [[Individual knowledge|individual knowledge]] or [[Organizational knowledge|organizational knowledge]]. Most business and organizational work processes are knowledge-dependent and/or knowledge-driven, and by definition they embed one or more knowledge process. In the NKM Wiki, nine main categories of knowledge processes are recognised, namely Creation, Validation, Transformation, Disposal, Learning, Combination, Finding, Maintenance, Sharing (See Fig. 1). Each knowledge process category is used to represent similar or inter-related knowledge processes. For a detailled list of knowledge processes, please refer to [[Knowledge process (disambiguation)]] article.
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==Purpose==
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Knowledge process is often used as an alternate term to knowledge management process with the purpose to distinguish knowledge processes from business processes in an organization.
* In the NKM Wiki, nine main categories of Knowledge processes are recognised (See Fig. 1 and click the pictures to see more about each category)
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* Knowledge processes should support business processes
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* Supportive culture is required to enable quality knowledge processes
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* A KM strategy  defines the implementation of  knowledge processes
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* Knowledge processes  bring  business benefits
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* Challenges  are solved using Knowledge processes
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* KM Tools are enablers of knowledge processes
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==Sub-processes==
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==Purpose & benefits==
<Imagemap>
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The purpose of knowledge management processes is to aid in the implementation of knowledge management in the organization, they are the activities that make KM real in the organization. They are selected based on the needs and objectives of the organization see [[Knowledge management strategy]] so that only knowledge management processes that support the organizations objectives are implemented (there are more than 80 potential knowledge management processes, not all are relevant to every organization). [http://conferences.infotoday.com/documents/159/A105_Garfield.ppt Reference for KM process list]
Image:Knowledge processes 10.png|border|800px
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rect  50  100  550  255      [[:Category: Knowledge processes]]
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rect  650  100  1130  255    [[:Category: Creation processes]]
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rect  1250  100  1730  255  [[:Category: Validation processes]]
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rect  1840  100  2320  255  [[:Category: Transformation processes]]
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rect  2430  100  2910  255  [[:Category: Disposal processes]]
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rect  75  385  525  520      [[:Category: Learning processes]]
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rect  650  385  1130  520    [[:Category: Combination processes]]
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rect  1250  385  1730  520  [[:Category: Finding processes]]
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rect  1840  385  2320  520  [[:Category: Maintenance processes]]
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rect  2430  385  2910  520  [[:Category: Sharing processes]]
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</imagemap>
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The main categories of knowledge processes, mainly combination, creation, disposal, finding, learning, maintenance, sharing, transformation and validation, are depicted in Figure 1. To see the content of these categories, please refer to the category pages:
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==Variations==
*[[:Category:Combination processes]]
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Knowledge processes may also be called knowledge management processes, or knowledge management activities. They are, however, different from knowledge lifecycle activities, which are described in another article, [[Knowledge lifecycle]].
*[[:Category:Creation processes]]
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*[[:Category:Disposal processes]]
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*[[:Category:Finding processes]]
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*[[:Category:Learning processes]]
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*[[:Category:Maintenance processes]]
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*[[:Category:Sharing processes]]
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*[[:Category:Transformation processes]]
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*[[:Category:Validation processes]]
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==Connection to other main categories==
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==Implementation guide==
For connections between knowledge processes and KM benefits, challenges, organisations and tools, please refer to [[Portal:Knowledge processes]] and [[Navigator]].
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Th implementation of a knowledge process is dependant on which one is being implemented, in general, as with the KM strategy, change management is critical. People's behaviours and activities are changing because of the knowledge process so they need to understand why they have to change, how they have to change, how to execute the new process, their role in the new process, how to use any associated technology, what the process is, and why the process is necessary.
  
==Contribution to the management system==
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Depending on the knowledge process being implemented it may be useful to run a pilot/trial first to ensure everything works the way it is expected and to make sure it has the desired impact/results. Running a pilot first allows for feedback from those in the pilot which can facilitate the implementation across the organization. It may also make sense to do the entire roll-out of the knowledge process in phases, in order to monitor and control the roll-out and results.
===Recommendation===
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Use the organisation’s yellow pages, intranet, community directories and social networks to find internal and external people with knowledge relevant to the specific knowledge area(s).
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===Table of business processes===
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[[Knowledge process|knowledge processes]] are embedded in the following [[Business process|business processes]] in the [[Integrated management system]]. Each process has a score commensurate with its relevance to this process.
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{| class="wikitable sortable"
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==Success factors==
|-
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! Business process !! Impact
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|-
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||[[Configuration management]]|| High
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|-
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||[[Technical skill resources]]|| High
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|-
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||[[Lessons learned]]||High
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|-
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||[[Information technology]]|| High
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|-
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||[[Operating experience]]|| High
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|-
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||[[Peer review]]|| High
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|-
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||[[Technology development]]|| High
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|}
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==Processes not in the management system==
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Change management, using a phased approach, involving users in the design and development of the process, all of these things will aid in a successful implementation.
 
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==KM tools==
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In the NKM Wiki, the [[Tool|KM tools]] have been categorised based on their relevance for each knowledge process. For link between knowledge processes and relevant tools, please refer to [[:Category:Tools]] and the subcategories.
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==Case studies==
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==Common pitfalls==
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Not doing enough or the right change management, imposing the process on the users without their input are two of the main pitfalls that many organizations fall into.
  
 
==Related articles==
 
==Related articles==
===Sub-categories===
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[[Change management]]
[[:Category:Combination processes]]
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[[:Category:Creation processes]]
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[[:Category:Disposal processes]]
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[[:Category:Finding processes]]
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[[:Category:Learning processes]]
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[[:Category:Maintenance processes]]
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[[:Category:Sharing processes]]
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[[:Category:Transformation processes]]
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[[:Category:Validation processes]]
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===Other related articles===
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[[Portal:Knowledge processes]]
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[[Knowledge process (disambiguation)]]
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[[Process (disambiguation)]]
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[[Business process (disambiguation)]]
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[[Process]]
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[[Knowledge management framework]]
  
[[Business process]]
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[[Knowledge management strategy]]
  
[[Knowledge process attributes]]
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[[Knowledge lifecycle]]
  
[[Category:Knowledge processes]]
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==External links and references==
[[Category:Exemplar]]
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#[http://conferences.infotoday.com/documents/159/A105_Garfield.ppt KM process list created by Stan Garfield]
  
[[Category:Important]]
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[[Category:Process]]

Latest revision as of 09:56, 9 March 2016

Definition

Knowledge process is a process that acts on /or with knowledge, either individual knowledge or organizational knowledge.

Description

Knowledge process is often used as an alternate term to knowledge management process with the purpose to distinguish knowledge processes from business processes in an organization.

Purpose & benefits

The purpose of knowledge management processes is to aid in the implementation of knowledge management in the organization, they are the activities that make KM real in the organization. They are selected based on the needs and objectives of the organization see Knowledge management strategy so that only knowledge management processes that support the organizations objectives are implemented (there are more than 80 potential knowledge management processes, not all are relevant to every organization). Reference for KM process list

Variations

Knowledge processes may also be called knowledge management processes, or knowledge management activities. They are, however, different from knowledge lifecycle activities, which are described in another article, Knowledge lifecycle.

Implementation guide

Th implementation of a knowledge process is dependant on which one is being implemented, in general, as with the KM strategy, change management is critical. People's behaviours and activities are changing because of the knowledge process so they need to understand why they have to change, how they have to change, how to execute the new process, their role in the new process, how to use any associated technology, what the process is, and why the process is necessary.

Depending on the knowledge process being implemented it may be useful to run a pilot/trial first to ensure everything works the way it is expected and to make sure it has the desired impact/results. Running a pilot first allows for feedback from those in the pilot which can facilitate the implementation across the organization. It may also make sense to do the entire roll-out of the knowledge process in phases, in order to monitor and control the roll-out and results.

Success factors

Change management, using a phased approach, involving users in the design and development of the process, all of these things will aid in a successful implementation.

Common pitfalls

Not doing enough or the right change management, imposing the process on the users without their input are two of the main pitfalls that many organizations fall into.

Related articles

Change management

Knowledge management framework

Knowledge management strategy

Knowledge lifecycle

External links and references

  1. KM process list created by Stan Garfield